Frequently Asked Questions
Gaming Rewards Program in Reno
Q: What is Legacy Star Rewards?
A: Legacy Star Rewards is a Players Program at Silver Legacy Reno that offers you exciting gaming rewards and benefits when playing Slots, Table Games and Keno. “The Choice is Yours” offers you the unique ability to earn More Comps or earn More FreePlay. You may change your program choice at any time during your stay or change it on every visit. If you choose More Comps, you can receive valuable Comp Dollars that are available at any Silver Legacy Food & Beverage location, Silver Legacy retail outlets and fantastic Silver Legacy Star concerts. If you would like more FreePlay, simply change your option and enjoy 2x More FreePlay; The Choice is yours when you stay and play at the top Reno casino for gaming!
Q: What are Tier Levels?
A: Legacy Star Rewards offers five different Tier Levels with the Legacy Star Card. The entry level is the Star Card; once you achieve an average of 100-399 in Average Daily Points or 1,000 Annual Points on your Tier Score, your will achieve the Celebrity Level rating. When you hit 400 - 1,199 Average Daily Points or 6,000 Annual Points, you will reach the Premier Level. Achieve an average of 1,200 - 4,999 Average Daily Points or Annual Points of 20,000 and you are an Elite Cardholder. The exclusive top tier Five Star level is by invitation only.
Q: How do I use my Legacy Star Card?
A: Simply insert your Legacy Star Card into the card reader at any slot machine. Table Game players simply present your Legacy Star Card to the dealer before you begin playing at Silver Legacy Reno NV, the top choice among Reno casinos.
Q: How do I earn Comp Dollars?
A: Use your Legacy Star Card when playing slots and table games at the Silver Legacy Resort Casino.
Q: When can I use my Comp Dollars?
A: Comp Dollars can be used on the day you earn them or you can bank them for future use. Comp Dollars are valid for fourteen months from the day you earn these gaming rewards.
Q: How can I check or redeem my Comp Dollars?
A: Comp Dollars can be redeemed by visiting any Star Rewards Kiosk and entering your PIN. If you do not have a PIN, visit the Legacy Star Rewards Center. Comp Dollars can also be used right at many of your favorite restaurants or retail stores by presenting your Legacy Star Card and valid photo ID to the cashier.
Q: How do I earn Slot FreePlay?
A: All of our FreePlay is awarded via the Game Changer promotions, event prizes and loyalty mailers. The more you play the more you earn.
Q: How do I use my Slot FreePlay?
A: Insert your Legacy Star Card into machine; after the greeting, press #7; enter your PIN number; choose the number corresponding with the amount you wish to redeem. Good Luck and please remember to choose only the amount that you would like to redeem for the machine you are currently playing.
Q: How do I get a PIN or change my existing PIN?
A: To change your PIN please visit the Silver Legacy website, login and follow the appropriate instructions. To get a PIN please visit the Star Rewards Center on the casino floor and one of the representatives will be happy to help you.
Q: What can I use the Star Rewards Center Kiosk for?
A: Kiosks are available for you on the Casino Floor, Legacy Star Rewards Center and on the Mezzanine Level. The Kiosks offer you the ability to view your Comp Dollars & FreePlay points as well as view Today’s Promotions; Today’s FreePlay Offers as well as your Daily Tier Points and Yearly Tier Score, so you can see where your current card level is and how many points you need to reach the next Tier. The higher Tier you achieve, the more exciting rewards and benefits you receive.
Q: What is Comp Detail or Comps On Us?
A: Comp Detail/Comps On Us informs you of fantastic Comps that are issued from Silver Legacy Resort Casino that ARE NOT DEDUCTED FROM YOUR ACCOUNT. Other casinos may reduce your comp points or comp dollars for events, but NOT HERE AT SILVER LEGACY. We value your patronage as a “thank you” for your play, you will receive exciting offers and bonuses that do not come off of your Comp Balance. Now compare that to our Competition! Review all of the exciting comps from throughout the year at Silver Legacy that did not come off your account.
Q: How Can I activate my Legacy Star Card to participate in prize drawings at Silver Legacy?
A: You can activate your entries for all current drawings at the Kiosk at the Star Rewards Center or at any Kiosk on casino floor or mezzanine level; simply enter your PIN number and press the “Current Drawing” button to view the number of entries that you will receive and enter the drawing taking place.
Q: How can I get a copy of my Win-Loss Statement?
A: If you requested a Win-Loss Statement last year, you will automatically be mailed one this year. Otherwise, you can access your Win-Loss statement by logging into your account at our Silver Legacy website or you can contact our Star Rewards Center or any one of our friendly Executive Casino Hosts at 800-687-7733 from 10am to 5pm PST.