Frequently Asked Questions
To help serve you better, below is a list of the questions most often asked about a particular subject, together with answers.
What is the resort amenity fee?
A nightly Resort Amenity Fee of $34.05 (tax inclusive) is added to all room reservations upon check-in and includes the following benefits (subject to change): In-room Keurig® coffee maker with Starbucks® K-Cup® Pods, unlimited local and toll- free calls, two bottles of water, refrigerator and in-room safe*, airport shuttle service, covered valet and self-parking, access to outdoor pool (weather permitting), access to the all-new Fitness Center inside The Spa at Silver Legacy, printing of boarding passes, notary services and safety deposit box access.
*Available in remodeled rooms
Q: What is the Check-In/Check-Out time?
A: Check-In time begins at 3 pm/Check-Out time is 12 noon.
Q: Do you offer airport shuttle service?
A: Silver Legacy offers guests daily continuous shuttle service between the hotel/airport from 4:30am to 12:15am.
Q: Alarm clocks?
A: Yes, wake up service is also available through the hotel operator.
Q: Cable TV?
A: Yes, Silver Legacy offers CNBC, AMC, Weather Channel, ABC, NBC, CBS, PBS, FOX, Nickelodeon, TNT, TBS, Cartoon Channel, MSNBC, CNN, CNN - Headline News, ESPN, Convention Information Channel, KENO Channel and Casino Games Channel.
Q: Coffee Makers?
A: Yes, all rooms and suites are equipped with a Keurig® coffee maker with Starbucks® K-cup® pods. In addition, SIPS Coffee & Tea, located in the hotel lobby, is open from 6 am daily.
A: Yes, available at no additional cost.
Q: Additional beds?
A: Yes, rollaway beds are available with a nominal charge per night.
Q: Hair dryers?
Q: Irons/Ironing Boards?
Q: Hearing Impaired Rooms?
A: Yes. They are limited in availability and guests are charged a fee of $10 per day.
Q: Laundry Facilities?
A: Off-property dry cleaning service is available through the Bell Desk.
Q: Microwaves or stoves?
A: Remodeled Rooms have in-room safes.
Q: TDD/TTY devices?
A: Yes, available at the front desk and on select pay phones.
Q: DVD or Video Game hookups?
Q: Wheelchair accessible rooms?
A: On limited availability only, on a first come, first serve basis. If a wheelchair is available, Silver Legacy requires a driver's license or credit card to be left with the Bell Desk while the chair is in use. The driver's license or credit card will be returned when the chair is brought back. There is no charge for the use of wheelchairs. Advanced reservations are welcome through the Bell Desk.
Q: What is the charge for more than 2 adults in a room?
A: Hotel room rates are based on single/double occupancy. The fee for each additional occupant (aged 18 years and older) is $10.00 per night plus tax. Washoe County room tax is 13.5% (subject to change). Silver Legacy charges a $34.05 Resort Fee (tax inclusive) per day per room. A $3.00 nightly Tourism Surcharge will apply to all reservations.
Q: What is the gambling age?
A: The gambling age is 21; valid identification is required.
Q: How old do you have to be to check into the hotel?
A: Because Silver Legacy is a gaming establishment; guests must be 21 to check into a hotel room.
Q: Do you have childcare?
A: We do not provide childcare, but there are several licensed and bonded services listed in the phone book. Many advertise their services available seven days a week, 24 hours a day.
Q: What is your hotel cancellation policy?
A: We require 48-hour notice prior to your arrival date for a full refund.
Q: Do you allow pets in the hotel?
A: No, with the exception of service animals.
Q: Do you allow bicycles in rooms?
A: Yes. Bicycles can also be stored in a secure area at the bell desk.
Q: How may I receive a fax at the hotel?
A: Guests of Silver Legacy can receive faxes through the Business Center in the Valet Lobby. The fax number is 775-325-7474. After hours, guests can pick up faxes at the hotel front desk. There is a nominal fee to send or receive faxes.
Q: How do I reserve 10 or more rooms?
A: Please contact our group sales department at 1-800-687-7733.
Q: What is the average daytime temperature in Reno?
A: Winter: December - February, 40 degrees
Spring: March - May, 68 degrees
Summer: June - August, 86 degrees
Fall: September - November, 55 degrees
All temperatures are given in Fahrenheit.
Q: Does Silver Legacy have a wedding chapel?
A: While we do not have an on-site wedding chapel, we can accommodate weddings and receptions in any of our convention areas. For more details, please call our catering department at 1-800-687-7733 or 325-7143 in Reno. Silver Legacy's sister property, Circus Circus Reno, opened the Chapel of the Sierra in January 2003. For more information on the Chapel of the Sierra call 800-894-3588 or 328-9438 in Reno. Our Bell Desk personnel can also assist you with your wedding.
Q: Does Silver Legacy have parking?
A: Yes, we have both free self and valet covered parking garages. Limited oversize and RV parking is available off property; please contact Valet upon arrival.
Q: What do the rooms look like?
A: With 1,685 guest rooms featuring two queen or one king bed, each room exudes sophistication and comfort with features like rich modern furniture and sleek plush carpeting, fine linen bedding with triple sheeting, new 50” LCD televisions and ergonomically designed desks. With pillow top mattresses on each of our beds and functional workspaces for business guests, our rooms are perfect for those looking to stay for both work and play. All of our accommodations in Reno are equipped with wireless Internet access.
Q: Can I collect a winning Sportsbook bet by mail?
A: Yes, after you have filled out the information on the back of the ticket, which includes name and address, you can mail your ticket to the below address. Your winnings will be returned within approximately three weeks. Please note that $1 will be deducted from the winnings for shipping and handling.
Attn: Race and Sportsbook Manager
407 N. Virginia Street
Reno, NV 89501
Q: Can I mail in a slot machine voucher and receive my money by mail?
A: Yes, please send your voucher in a self-addressed, stamped envelope to:
Attn: Tori Marshall, Accounting
407 N. Virginia Street
Reno, NV 89501
A check will be mailed to you for the exact amount of the voucher. Please allow 2-3 weeks processing time.
Q: Does Silver Legacy have on-site car rental?
A: Yes, we have Enterprise Car Rental located in the hotel lobby. Cars available for rent are kept onsite. Please call 1-775-325-7593 for car reservations and rates.
Q: What is the maximum height requirement in the self-parking garage?
A: 7 feet
Q: How can I contact a guest staying at the hotel?
A: Please call us at 775-329-4777 and we'll gladly connect you. Please remember, you'll need the guest's first and last name to be transferred to their room.
Q: Who can I contact regarding billing and receipts?
A: Please contact our Accounts Receivable Office by emailing ARemail@silverlegacy.com